Hotel

Especially because credit cards are typically required to place a reservation, smooth processing is one of the most important aspects of the hotel business. For 24 hours each day, your hotel depends on credit card payment processing. Merchants First is the most secure and reliable network in the United States for lodging transactions. We have the highest level of uptime in the industry.

We know that as hotel owners, general managers, night auditors and controllers – you encounter many unique situations. We provide solutions through our features and benefits to meet those unique needs. We work closely with integrated solutions and middleware providers to give you a custom solution, as well as ensure that you comply with all major credit card holders like Visa, MasterCard, Discover and American Express.

Your team will be set up with our online reporting product, which will allow you to have real-time access to your guests’ transaction histories. We also provide our Chargeback Advisor so you can win the “No Show” chargebacks. You’ll have a single point of contact so that in one phone call, you’ll have support for all of your POS terminals and merchant processing transactions.

Fully Integrated Property Management Systems

Merchants First supports hundreds of Property Management Systems. Our knowledge and experience in the hospitality industry allows us a simple implementation at any hotel property. If your hotel also has a restaurant/retail store, we can easily work with over 4000 POS systems in the restaurant/retail business.

Some of the property management systems we’ve worked with include Profit Manager, Choice Advantage, and Fidelio, to name a few. Many of these property management systems route transactions via the two leading gateway providers, Shift 4 and Southern Data Comm. When you work with Merchants First, we guarantee a seamless transactions and easy integration.

Working with Merchants First for your Hospitality Business

At Merchants First, we understand your unique needs. Each of our clients has a relationship manager assigned to their account so that your unique details and account are always understood and needs quickly met. You and your relationship manager remain in constant communication so that you’ll both achieve your goal: The success of your business.

Merchants First Services for Hospitality Payments

Hotels need the most simple, streamlined process for accepting guests’ payment. Merchants First provides excellent solutions so that you can easily take payments from your guests. Everyone will have a good night’s sleep.

Chargeback Reduction Center

We work with you, and your reservation staff, to educate you on the best practices for avoiding charge backs. Our Chargeback Advisor will teach your team how to fight chargebacks, including No Show’s.

Next Day Funding

Money can be funded in as little as the next business day on all Visa, MasterCard, Discover and American Express. We can even help you receive American Express deposits 3-4 days faster.

Easy Account Balancing

One deposit and next day funding is available for all Visa, MasterCard, Discover and American Express deposits.

Disruption Free Conversion

Hate change? We actually don’t mind it. That’s because when you plan to make the change to Merchants First, we plan ahead, test and don’t leave until everything works seamlessly. If you use Shift 4 or Southern Data Comm’s Protobase, you’ll not experience any changes to your property management system since all changes occur at the gateway host. We’ll work with your gateway provider and start pointing traffic to Merchants First for all authorizations and settlement of credit card transactions.

Easy reporting that’s accessible from anywhere

Our easy reporting allows us to email any report you’d like, in a format you and your payment team needs. Our online reporting and email reports are some of our client’s favorite features.

Fraud Alerts

Trying to detect employee fraud without any results? Fraud among employees has a history in the hospitality industry. Instead of spending thousands on expensive security systems and coming up with nothing, consider working with us and receive suspicious transaction reports emailed to your attention. You can then review the tapes when things appear suspicious and you receive an email – rather than wasting time and money.

Gift Card Package Programs0

Offer gift cards for your hotel! We have gift card solutions for our hospitality clients. Get started by offering as little as 100 cards with matching carriers and J-hook counter stands to display at the check-in desk.