Telephone Order & Mail Order

If you accept telephone orders and mail orders through your business, you’ll need the ability to accept all types of payment – and especially Card Not Present (CNP) payment options. This can include debit, credit and gift cards – as well as online payments like eChecks, PayPal and Google Checkout. Merchants First can give you an easy system that allows you to have a comprehensive range of payment products and services that meet the needs of your customers. You’ll want a system that meets your needs NOW, yet will also be adaptable to a changing market and business growth.

Digital commerce is transforming the telephone & mail order marketplace. Regardless of where your customers are located (could be across the street or across the globe,) you need to provide a fast, safe and flexible payment solution.

Card Not Present (CNP) Payment Options

We have one of the largest portfolios in the industry when it comes to Card Not Present (CNP) options. We help you enhance your existing process, expand into growing payment channels (like PayPal, etc.) and integrate your payment across all channels.

We understand how your business works. That’s why we work with you to:

Streamline your implementation
Improve payment integration across all channels
Help your payment process gain speed
Cut costs
Improve how the flow of money

We minimize risk with our fraud prevention packages, and address compliance issues by designing products that meet the highest Payment Card Industry (PCI) standards. We’re continually advancing our CNP systems to provide even higher levels of service, security and reliability as the industry changes and advances.

Working with Merchants First on your Telephone Orders & Mail Orders

At Merchants First, we understand your unique needs. Each of our clients has a relationship manager assigned to their account so that your unique details and account are always understood and needs quickly met. You and your relationship manager remain in constant communication so that you’ll both achieve your goal: The success of your business.

Merchants First Services for Telephone & Mail Order clients:

CNP demands that each partner understands the process and operates under the same goal: to obtain secure, legit payment through orders made via phone or mail order.

Chargeback Reduction Center

We provide complementary fraud tools that provide you with an abundance of information to help you determine whether or not to accept a payment. You’ll be able to determine if you should accept the order, if the order is legit and if you can trust the payment through our data.

Easy reporting that’s accessible from anywhere

Our easy reporting allows us to email any report you’d like, in a format you and your payment team needs. Our online reporting and email reports are some of our client’s favorite features.

Next Day Funding for Telephone Order & Mail Orders

Money can be funded in as little as the next business day on all Visa, MasterCard, Discover and American Express.

Easy Account Balancing

We keep things simple for our clients by taking our fees out once/month – not daily. We also offer one deposit for all Visa, MasterCard, Discover and American Express deposits to keep reconciliation easy.

Disruption Free Conversion on Telephone & Mail Orders

Hate change? We actually don’t mind it. That’s because if you need to change something on your eCommerce site, we plan ahead, test and don’t leave until everything works seamlessly. We even provide you with a 3-month trial, allow you to test-drive our solution.

Interchange Management for Telephone & Mail Order

Processing tractions as they some on a case-by-base basis is critical for your business and theft avoidance plan. It’s also critical so that you can reduce the total cost of acceptance. At Merchants First, we don’t use the “Bucket System,” where we have tiered pricing models for our clients. We work with you to ensure that you are passing appropriate data required by Visa, MasterCard, Discover and American Express (although we can’t control the types of cards you get – Corporate, Business, Purchasing, Rewards, World, etc.) to ensure that you do not fall to lower levels, and in the end, pay more.