Support Services

If your merchant number begins with 434:

Terminal Support:
(800) 354-8893
If you are experiencing problems with your stand alone terminal 24/7 support

Advanced Terminal Support: 
(800) 254-9556
For connection or batch related issues regarding software or gateways 24/7 support

Orbital: 
(866) 645-1314
For issues related to your Orbital Virtual Terminal 24/7 support

Flexcache/Gift Card: 
(888) 464-9912
For questions regarding your existing gift card program

Chargeback & Retrievals: 
(888) 292-2608
For questions regarding chargeback or retrieval notifications

If your merchant number begins with 498:

Nashville/Cardnet Terminal Support:
(800) 366-1841
If you are experiencing problems with your stand alone terminal 24/7 support

Buypass Terminal Support: 
(800) 726-2629
If you are experiencing problems with your stand alone terminal 24/7 support

Yourpay / Global Gateway: 
(888) 477-3611
For issues related to your Global Gateway Virtual Terminal 24/7 support

Gift Card :
(866) 874-7901

Chargebacks :
(800) 366-1841 #4
For questions related to chargeback notifications

If your merchant number begins with 530:

Omaha Terminal Support:
(800) 228-0210
If you are experiencing problems with your stand alone terminal 24/7 support